GDPR
Last Updated: June 23, 2026
At Voxly Labs, we are committed to protecting the privacy and personal data of our users. This GDPR Compliance Statement explains how we comply with the requirements of the General Data Protection Regulation (GDPR) (EU) 2016/679 and the rights available to individuals located in the European Economic Area (EEA), the United Kingdom (UK), and Switzerland.
This page should be read alongside our Privacy Policy, Cookie Policy, and Terms of Service.
Our Commitment to Data Protection
Voxly Labs is committed to processing personal data lawfully, fairly, and transparently. We implement appropriate technical and organizational measures to protect personal information and ensure compliance with applicable data protection laws.
We collect and process only the information necessary to provide and improve our Services, including AI voice generation, voice cloning, account management, billing, customer support, and platform security.
What Personal Data We Collect
Depending on how you use our Services, we may collect:
Account Information
- Name
- Email address
- Company name (if provided)
- Account preferences
Billing Information
- Payment transaction details
- Billing country
- Payment status
Payment information is processed securely through third-party payment providers. We do not store full payment card details.
Voice and Audio Data
- Uploaded voice samples
- Audio recordings
- Voice cloning inputs
- Generated audio outputs
- Text prompts submitted for voice generation
Technical Information
- IP address
- Device information
- Browser information
- Usage logs
- Session information
- Cookies and analytics data
Legal Bases for Processing
Under GDPR, we process personal data based on one or more of the following legal grounds:
Contractual Necessity
Processing necessary to provide the Services you request, including:
- Account creation
- Voice generation
- Voice cloning
- Billing and payment processing
- Customer support
Legitimate Interests
Processing necessary for:
- Platform security
- Fraud prevention
- Service improvement
- Analytics and performance monitoring
- Business operations
Legal Obligations
Processing required to:
- Comply with laws and regulations
- Respond to lawful requests
- Maintain records where legally required
Consent
Where required by law, we process certain information based on your consent, including:
- Non-essential cookies
- Marketing communications
- Optional platform features
You may withdraw consent at any time.
Your GDPR Rights
If you are located within the EEA, UK, or Switzerland, you may have the following rights:
Right of Access
You may request a copy of the personal data we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete personal information.
Right to Erasure ("Right to be Forgotten")
You may request deletion of your personal information when:
- It is no longer necessary for the purposes collected.
- Consent has been withdrawn.
- Processing is unlawful.
- Applicable law requires deletion.
Certain information may be retained where legally required.
Right to Restrict Processing
You may request that we temporarily limit the processing of your personal data in certain circumstances.
Right to Data Portability
You may request a copy of your personal data in a structured, commonly used, machine-readable format.
Right to Object
You may object to processing based on legitimate interests where applicable.
Right to Withdraw Consent
Where processing relies on consent, you may withdraw that consent at any time.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Right to Lodge a Complaint
You may file a complaint with your local data protection authority if you believe your rights have been violated.
Voice Cloning and Consent Requirements
Because Voxly Labs provides voice cloning technology, users are responsible for ensuring they have appropriate rights and permissions before uploading voice samples.
By uploading voice recordings, users confirm that:
- They own the voice sample; or
- They have obtained valid authorization from the individual whose voice is being cloned.
Unauthorized voice cloning may violate privacy, publicity, intellectual property, or other legal rights.
Voxly Labs reserves the right to suspend or terminate accounts that misuse voice cloning technology.
International Data Transfers
Your personal information may be processed or stored in countries outside the European Economic Area.
Where international transfers occur, Voxly Labs takes reasonable steps to ensure appropriate safeguards are implemented, including contractual protections and security measures where required by applicable law.
Data Retention
We retain personal data only for as long as necessary to:
- Provide our Services
- Maintain account functionality
- Comply with legal obligations
- Resolve disputes
- Prevent fraud and abuse
- Enforce agreements
Retention periods vary depending on the type of information and legal requirements.
Security Measures
We use commercially reasonable security measures designed to protect personal information, including:
- Encryption in transit using HTTPS/TLS
- Access controls and authentication systems
- Secure cloud infrastructure
- Security monitoring and logging
- Internal access restrictions
While no system can guarantee absolute security, we continually work to protect user information from unauthorized access, disclosure, alteration, or destruction.
Data Processing Agreements
Business and enterprise customers may request a Data Processing Agreement (DPA) where required by applicable law.
For DPA requests, please contact our privacy team using the information below.
Cookies and Tracking Technologies
Voxly Labs uses cookies and similar technologies to:
- Maintain user sessions
- Improve platform performance
- Analyze website usage
- Enhance security
- Remember user preferences
Additional details can be found in our Cookie Policy.
Exercising Your Rights
To exercise any GDPR-related rights, please contact us and include sufficient information to verify your identity.
We may request additional information where necessary to protect user accounts and prevent unauthorized requests.
We will respond within the timeframes required by applicable law.
Contact Us
For GDPR inquiries, privacy requests, or data protection questions, contact:
Voxly Labs
Support: support@voxlylabs.com
Data Controller
Unless otherwise specified in a separate agreement, Voxly Labs acts as the Data Controller for personal data collected through the Services.
By using Voxly Labs, you acknowledge that you have read and understood this GDPR Compliance Statement.