Welcome to Voxly Labs (“Voxly Labs,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency regarding how we collect, use, store, and protect your information.
This Privacy Policy explains how Voxly Labs collects, uses, discloses, and safeguards information when you access or use our website, applications, APIs, voice generation services, voice cloning tools, and related products and services (collectively, the “Services”).
By accessing or using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you provide directly to us, information generated through your use of our Services, and information collected automatically.
Account Information
When you create an account, we may collect:
- Full name
- Email address
- Organization name (if applicable)
- Billing information
- Password and authentication credentials
- Account preferences
Payment Information
Payments are processed through secure third-party payment providers.
We may receive:
- Payment status
- Transaction ID
- Subscription or purchase information
- Billing country
We do not store complete credit card numbers or payment credentials on our servers.
Voice and Audio Data
When using our voice generation or voice cloning services, you may upload:
- Voice samples
- Audio recordings
- Speech files
- Text prompts
- Generated audio outputs
These files are processed to provide voice synthesis and voice cloning functionality.
Usage Data
We automatically collect information such as:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Access times
- Pages viewed
- Feature usage statistics
- API usage logs
Cookies and Similar Technologies
We use cookies and related technologies to:
- Maintain user sessions
- Remember preferences
- Improve performance
- Analyze traffic
- Detect fraud and abuse
- Enhance user experience
Google Analytics is optional and does not load unless you select Accept analytics. You may decline analytics or change your choice at any time through Cookie settingsin the website footer. See our Cookie Policyfor details.
Google Analytics
With your consent, we use Google Analytics 4, provided by Google, to measure visits and understand how our website is used. The data may include a pseudonymous client identifier, pages viewed, interactions, session and referral information, browser and device details, and approximate geographic location.
Google may process an IP address at collection time to derive approximate location and protect the service. Google states that Google Analytics 4 does not log or store individual IP addresses. We configure advertising storage, advertising user data, and advertising personalization as denied.
Where consent is the applicable legal basis, you can withdraw it at any time. Withdrawal stops future analytics measurement but does not affect processing that occurred before withdrawal.
2. How We Use Your Information
We use collected information to:
- Provide and operate our Services
- Generate AI voice outputs
- Create and manage voice clones
- Process transactions
- Authenticate users
- Maintain platform security
- Improve service performance
- Respond to customer support requests
- Prevent fraud and abuse
- Comply with legal obligations
- Develop new features and products
3. Voice Cloning and AI Usage
Voice cloning involves unique privacy considerations.
By uploading voice recordings to our platform, you represent and warrant that:
- You own the voice sample; or
- You have obtained all necessary permissions and rights to use the voice sample; and
- Your use of the voice sample complies with applicable laws and regulations.
You are solely responsible for ensuring that any uploaded voice data is legally obtained and authorized.
Any account found misusing the voice cloning feature or violating the policies of Voxly Labs will be permanently terminated.
4. AI Model Training
Unless explicitly stated otherwise in a separate agreement:
- Your uploaded content is not sold to third parties.
- We may use anonymized and aggregated usage data to improve system performance, security, and reliability.
- We do not publicly distribute your private audio files.
Enterprise customers may request separate data processing agreements with additional restrictions.
5. How We Share Information
We do not sell personal information.
Service Providers
Trusted third-party vendors that help us:
- Process payments
- Host infrastructure
- Store data
- Deliver customer support
- Monitor platform performance
- Provide consent-based website analytics
Our website analytics provider is Google LLC and its affiliates. Google processes analytics information on our behalf under its applicable terms. For more information, review the Google Privacy Policy and Google Analytics data safeguards.
Legal Requirements
We may disclose information if required to:
- Comply with applicable laws
- Respond to legal requests
- Enforce our terms
- Protect users and the public
- Investigate fraud or misuse
Business Transfers
If Voxly Labs is involved in a merger, acquisition, financing, or sale of assets, user information may be transferred as part of that transaction.
6. Data Retention
We retain information for as long as necessary to:
- Provide Services
- Maintain user accounts
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Generated content and uploaded files may be deleted after a specified retention period unless otherwise required for operational purposes.
Users may request deletion of their account and associated data, subject to legal requirements.
If you accept analytics, Google Analytics cookies may remain for up to two years by default, subject to browser limits, deletion, and configuration changes. Analytics information is retained according to our Google Analytics account settings and deleted or aggregated when it is no longer needed for the purposes described here.
7. Data Security
We implement commercially reasonable safeguards including:
- Encrypted data transmission (HTTPS/TLS)
- Secure cloud infrastructure
- Access controls
- Authentication mechanisms
- Monitoring and security logging
However, no system can guarantee absolute security.
You acknowledge that information transmitted over the internet carries inherent risks.
8. International Data Transfers
Your information may be processed and stored in countries other than your country of residence.
Where required by law, we rely on recognized transfer mechanisms and contractual safeguards rather than treating general use of the Services as consent to an international transfer.
9. Your Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict processing
- Object to processing
- Receive a copy of your data
- Withdraw consent where applicable
To exercise these rights, contact us using the information provided below.
10. GDPR Rights (European Economic Area)
If you are located within the European Economic Area (EEA), United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.
These may include:
- Right of access
- Right to rectification
- Right to erasure
- Right to data portability
- Right to restrict processing
- Right to object
- Right to lodge a complaint with a supervisory authority
11. California Privacy Rights
California residents may have rights under applicable California privacy laws, including:
- Right to know what personal information is collected
- Right to request deletion
- Right to correct information
- Right to limit certain uses of personal information
Voxly Labs does not sell personal information.
12. Children's Privacy
Our Services are not directed to individuals under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that a child has provided personal information, we will take steps to remove such information promptly.
13. Acceptable Voice Cloning Use
Users may not use Voxly Labs to:
- Impersonate individuals without authorization
- Commit fraud or deception
- Create misleading political content
- Harass, threaten, or abuse others
- Generate unlawful content
- Violate intellectual property rights
- Circumvent laws or regulations
Accounts engaging in prohibited activities may be suspended or terminated.
14. Third-Party Services
Our Services may contain links to third-party websites, products, or services.
We are not responsible for the privacy practices of third parties.
We encourage users to review the privacy policies of any external services they access.
15. Cookies Policy Summary
We use:
Essential Cookies
Required for platform functionality and authentication.
Analytics Cookies
With your consent, Google Analytics helps us understand website usage and improve the Services. Advertising-related storage and personalization are denied in our current implementation.
Security Cookies
Assist with fraud prevention and account protection.
Preference Cookies
Remember user settings and preferences.
You may accept or reject analytics and later change your choice through Cookie settings in the footer. If you withdraw consent, we disable future Google Analytics measurement and remove the Google Analytics first-party cookies accessible to our website. You can review or remove any remaining site data through your browser.
16. Account Deletion
Users may request account deletion at any time.
Upon verified deletion requests:
- Account information may be removed
- Uploaded audio may be deleted
- Generated content may be deleted
- Certain records may be retained for legal, accounting, security, or compliance purposes
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
When material changes are made, we will:
- Update the “Last Updated” date
- Publish the revised version on our website
- Provide notice when required by law
Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
18. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Voxly Labs
Support: support@voxlylabs.com
Data Controller
For the purposes of applicable data protection laws, Voxly Labs acts as the data controller for personal information collected through the Services unless otherwise specified in a separate agreement.
By using Voxly Labs, you acknowledge that you have read and understood this Privacy Policy.
